Understanding Self-Exclusion at Spinpolo Casino
Self-exclusion is a responsible gambling tool that allows players to voluntarily restrict access to their accounts for a set period. At Spinpolo, this feature is designed to help you take a break or permanently close your account if gaming becomes problematic. The process is straightforward but requires attention to detail—especially regarding the duration options and documentation needed. This guide walks you through every step, from activation to post-exclusion steps, so you know exactly what to expect.
Before starting, note that self-exclusion applies to all games and services at spinpolo (lowercase). Once activated, you cannot log in, deposit, or play until the chosen period ends. The casino also removes you from all marketing communications during that time.
Step-by-Step Process to Activate Self-Exclusion
Follow these steps to initiate self-exclusion at Spinpolo casino:
- Log in to your account and navigate to the “Responsible Gambling” section in your profile settings.
- Select “Self-Exclusion” from the available options. You will be shown a list of duration choices – we cover those in the next section.
- Choose the duration that suits your needs. Read the terms carefully – some durations are irreversible until the period ends.
- Upload any required identification documents (if prompted). Typically, a government-issued ID or passport is needed to verify your identity.
- Confirm your decision. The casino will send a confirmation email with an exact start and end date.
- Wait 24 hours for the exclusion to take effect (enforced immediately after the cooling-off period).
After activation, you will receive a Spinpolo bonus credit only if you have ongoing promotions. However, self-exclusion immediately suspends all bonus eligibility until the period ends.
Available Duration Options and Their Implications
Spinpolo offers several self-exclusion durations. The table below summarises each option, its features, and what happens after the period expires.
| Duration | Features | Post‑Exclusion |
|---|---|---|
| 24‑Hour Cooling‑Off | Full account suspension; no deposits or play. All pending withdrawals are cancelled. | Account automatically unlocks after 24 hours; you must contact support to resume. |
| 7‑Day Temporary | Same restrictions as above, but longer period. No marketing emails during this time. | Account remains locked until you request reactivation via email or live chat. |
| 30‑Day Short‑Term | Account disabled for 30 days. All active bonuses are forfeited. | After 30 days, account stays locked unless you complete a reactivation form. |
| 90‑Day Medium‑Term | Three‑month suspension. Required ID verification before reactivation. | Must re‑verify identity and wait 72 hours after request. |
| 180‑Day Long‑Term | Six‑month suspension. No reactivation allowed during the period even by request. | Automatic reactivation only after 180 days and upon signing a responsible gambling declaration. |
| Permanent | Indefinite closure. Account cannot be reopened for any reason. | No reactivation possible; you may create a new account only after a mandatory 12‑month wait. |
Note that if you have an active Spinpolo no deposit bonus when you initiate self-exclusion, that bonus and any winnings from it will be voided. Always settle bonus requirements before applying.
Required Documentation and Verification
To prevent abuse, Spinpolo requires identity verification for durations of 30 days or longer. You may need to provide:
- A clear colour copy of your government‑issued ID (passport, driver’s licence, or national ID card).
- A proof of address dated within the last three months (utility bill, bank statement, or official letter).
- A selfie holding your ID (occasionally requested for biometric matching).
Documents are typically reviewed within 24–48 hours. If you have previously verified your account, the process may be faster. Use the Spinpolo promo code “EXCLUDE24” during registration? No – that code is for welcome offers. For self-exclusion, no promo code is required; simply follow the steps above.
Common Troubleshooting and What Happens After Self-Exclusion Ends
Even with clear instructions, issues can arise. Here are frequent problems and how to resolve them:
- Exclusion not activating immediately – The system has a 24‑hour delay. If you still have access after 24 hours, contact support.
- Unable to upload documents – Use a clean scan in PDF or JPG format. Files larger than 5 MB may fail – compress them first.
- Forgotten duration choice – Check your confirmation email. If missing, log in to your account (if exclusion has ended) and view history under “Responsible Gambling”.
- Accidental permanent exclusion – Permanent is irreversible. Double‑check before confirming.
After your exclusion period ends, you will receive a notification offering Spinpolo free spins as a welcome‑back gesture (subject to terms). To resume playing, contact customer support or complete the reactivation form in your account settings. A cooling‑off period of 24 hours after reactivation is mandatory before you can deposit or play again.
Remember, self-exclusion is a serious commitment. If you ever feel the need to extend or change your duration, you must contact support – automatic extensions are not available. Always keep a record of your exclusion dates and any communications with the casino.